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Walk the walk
Walk the walk
Why You Should Incentivize Study Participant Feedback
Every clinical trial professional knows the mantra: we put patients at the center. Yet, ask a study participant how often their voice is heard, and the answers are uneven at best. Most feedback is anecdotal — filtered through coordinators to CRAs to PMs. All of whom are ferociously busy.
There is a tested tool for this: the Study Participant Feedback Questionnaire (SPFQ), a standardized, validated instrument designed to measure the participant experience. But here’s the missed opportunity: many life science organizations employ thousands of people who could normalize and model the very act of feedback collection.
What if sponsors, CROs, ACROs, research sites - the leaders in research were to encourage their own associates—many of whom are also patients —to contribute to the feedback ecosystem? What if organizations learned not just from trial metrics but from the lived experiences of those closest to research?